Q: To make use of Vox's ADSL Phone, an ADSL line is required - what size ADSL line is required?
A: A 384Kb ADSL line is the minimum requirement.

Q: How do I get paid from incoming calls?
A: You get a R0.20c per minute rebate on every call from a Telkom number to the 087 No. and R0.40c per minute rebate from every call from a cell phone to your 087 Number. Your rebate will be reflected as a credit on your account after 60 days.

Q: How do the VoIP rates compare to Telkom's existing rates?
A: Some of the rates are not competitive, eg local calls and off peak rates to Telkom hence the reason that we leave Telkom as a secondary provider on the phone. To dial via Telkom simply press *9 before the number.

It is also difficult to gauge savings exactly as it depends on call patterns because of the minimum charges and billing methodology.

Roughly speaking on outbound calls the savings are as follows:

Telkom Local Calls - No savings
Telkom National Calls - 23%
Telkom Cellular calls - 15%
Telkom International Calls – 60%

Q: Does the phone belong to me and what does the upfront cost of R300 and monthly costs of R49 cover?
A: No the phone belongs to Vox Telecom.

The R300 covers VAT, commissions and logistical costs and is not refundable on cancellation.

The monthly charge of R49 covers VAT, depreciation, number rental and software license fees due per phone

Q: How long does it take to process my order?
A: Credit cards: Credit card payments are processed in real time. Debit order: Debit orders are run daily. Orders will only be processed once the money has cleared in our bank account, up to 5 days, we then need 1 day for delivery.

Q: How soon can I expect my phone to be delivered?
A: Once payment is successfully received your order will be processed.
Orders processed before 2 p.m. can expect delivery the following day (before 2.00pm in major centres and after 2 in outlying regions.)
Orders processed after 2 p.m. will be delivered within 2 working days.

Q: What happens if Vox runs out of stock?
A: Your purchase will be put on back order and a phone will be reserved for you. As soon as we receive stock your order will be processed. Payment will only be required once we receive the stock.

Q: When can I expect my dealer pack?
A: Dealer pack's will start shipping after the 16 October 2007 to dealers that registered before this date, and dealers that register after this date, can expect delivery within a week.

Q: What happens if I put in the wrong sponsor number?
A: Avoid doing this if possible!

If you do, then you need to contact your Sponsor or the Vox Support Team. You will be moved to the correct sponsor number; however, Vox cannot guarantee that commission calculations on purchases already processed under the incorrect sponsor number can be rectified 100%.

Q: How do I upgrade from Customer to Dealer?
A: You need to click the Dealer Registration link on the vox.co.za site, which will add the Dealer Kit to your shopping cart. Follow the normal buy-online process to complete the transaction. Upon receipt of payment of the Dealer Membership fee, you will be upgraded to Dealer status. A once off membership fee of R500 is payable, thereafter R150 / annum.

Q: Is Vox's quality as good as Telkom?
A: Vox has invested extensively on the core infrastructure and customer phones to ensure that our quality is at the highest standard possible and above 4 on the Mean Opinion Score.

Q: Is Vox's Quality Constant?
A: No, unfortunately the quality is dependent on Telkom's ADSL network which does fluctuate occasionally in some areas but 98.5% of the time the quality is adequate to make a clear voice call.

Q: Can we use some other network like Wireless or WiMAX?
A: No, currently Vox's service has been optimised for Telkom's ADSL Network. Vox is currently researching other phones on other technologies like WiMAX, but the products are not consistent enough to launch to the market.

Q: If I am a Customer only, what is the best way of using Vox to save money?
A: Vox No. to Vox No. during Peak and Off-Peak hours
Vox No. to International No. during Peak and Off-Peak hours
Vox No. to Cell phones during Peak times
Vox No. to National Telkom No. during Peak hours

Q: How expensive is it to phone Vox?
A: That depends on where the call is coming from; all calls from the Cellular networks will be priced at the standard cell phone charge, International networks are not connected at this stage. Other Alternative Service providers, like MWeb, will be priced as cheaply as possible and the cheapest will be Vox to Vox calls. Telkom, however, are charging R1.07 to phone a Vox No. which is substantially less than a cellular call and slightly more than a Telco to Telco National call, (but we believe this is an issue that their customers may take up with Telkom.) They can either switch to Vox or some other provider, or put pressure on Telkom themselves. We believe the natural competitive process will drive this down.

Q: Why is Telkom charging so much to phone Vox?
A: Telco is listed on NASDAQ and the JSE and have a responsibility to their share holders to maximise their profits. It is therefore in their interests to fight off competitors like Vox in every way possible.

Q: How do I cancel my service?
A: Simply notify the Service Desk in writing, This e-mail address is being protected from spambots. You need JavaScript enabled to view it who will organise to have the Vox Phone collected in its original packaging, and the service will be cancelled 30 days later.

Q: Can a dealer purchase a VOX ADSL phone on behalf of a customer or another dealer?
A: No. Any request to transfer ownership of a phone will be treated as a cancellation and no refund will be given. In this scenario, a new phone will need to be ordered which will therefore incur a set-up fee.