We employ structured project plans to ensure the optimal success of every project and client experience. Each project has a dedicated Account Manager, Lead Designer and Lead Developer (where appropriate). In most instances, your Account Manager will be the person who produced your original proposal so you have the same customer care contact throughout the life cycle of your project.

At relevant intervals in the process, we ask you to sign off key components. For example, when we produce home page concepts, these will be refined and developed based on your feedback until such time as you are happy with the navigation, look and feel. We will then ask you to sign a Home Page Approval form, to confirm your satisfaction with the overall concept. The rest of the site is then developed with that same look and feel. Implementing this Key Stage Sign Off means that we get the core modelling of the site right before it is applied to a volume of pages. 

Our reputation is important to us. To maintain the exceptional levels of quality for which we have become known, we are dedicated to providing our clients with a rigorous and detailed quality control process.

Dedicated Account Management

We ensure that every stage of your project is completed to your total satisfaction and we begin at the very first meeting.  At this point we provide you with a dedicated account manager, who will remain your primary contact throughout the entire project lifecycle. This account manager will be a senior Fresh Lemon Media designer, actively involved with your company from start to finish and able to spend focussed time understanding your core business goals and objectives. We build this unique, human approach on top of our 11 years of experience in web design, providing us with a strong portfolio of highly satisfied clients, many of whom return to us for all their subsequent ecommerce and design requirements.

Key Stage Sign Off Procedure

Our unique project management process allows us to drive your project at the speed your business requires. Each design stage is verified and accepted before we proceed, ensuring that the final product we deliver is precisely aligned to your exact needs and requirements.

Live Sites Statistical Analysis

Our dedication to your business does not finish when your website goes live. We provide ongoing statistical analysis for all of our clients, allowing them to evaluate their return on investment, and to ensure that their customer targets are comfortably met.  We appreciate that any ecommerce application is only as valuable as the customers it attracts, which is why it is vital not only to deliver a product of exceptional technical quality, but also to monitor closely the performance of that product to ensure that it performs to that same high standard in the unpredictable online global marketplace.

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